Shipping policy

Items ordered via kanpai.be or kanpai.eu are delivered in Belgium. For delivery conditions relating to other countries, please enquire first via the contact form.

Delivery is carried out by our own logistics services or via Sending Wines.

Unless otherwise agreed, goods will be delivered to the Customer's place of residence within 30 days of receipt of the order. Peter Kupers Comm. V. reserves the right to refuse to deliver goods to minors.

Any visible damage or quality defect in a product or other defect in the delivery must be reported immediately by the Customer to Peter Kupers Comm. V. The risk of loss or damage is transferred to the Customer from the moment he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods.

An order will only be shipped after Peter Kupers Comm. V. has received payment.

Peter Kupers Comm. V. strives to deliver orders within three to five working days. However, the delivery period, including those stated on quotations, orders, and order confirmations, is always indicative and not an essential part of Peter Kupers Comm. V.'s obligations to the Customer. Exceeding the communicated delivery period can never give rise to the payment of any compensation or to the termination of the agreement between Peter Kupers Comm. V. and the Customer. In any case, Peter Kupers Comm. V. can never be held liable for delays caused by the Customer or third parties.

Changes to the order automatically result in the cancellation of the estimated delivery times.

If the Customer is absent at the delivery address specified by him at the time of delivery, the transport service will leave a message with a view to establishing contact between Peter Kupers Comm. V. and the Customer. After contacting the Customer, a second attempt will be made to deliver the products. If the Customer does not respond within five working days after the first delivery attempt or if the Customer is absent at the time of the second delivery attempt, the products will be returned to Peter Kupers Comm. V.

The costs of the return shipment and any associated costs shall be borne by the Customer. In such cases, the agreement between Peter Kupers Comm. V. and the Customer shall be deemed to have been dissolved. Any price already paid in advance by the Customer shall be refunded by Peter Kupers Comm. V., less the aforementioned costs of return shipment and any associated costs.