Refund policy

Delivery and execution of the agreement.

Items ordered via kanpai.be or kanpai.eu are delivered in Belgium. For delivery conditions relating to other countries, please enquire first via the contact form.

Delivery is carried out by our own logistics services or via Sending Wines.

Unless otherwise agreed, goods will be delivered to the Customer's place of residence within 30 days of receipt of the order. Peter Kupers Comm. V. reserves the right not to deliver goods to minors.

Any visible damage or quality defect in a product or other defect in the delivery must be reported immediately by the Customer to Peter Kupers Comm. V. The risk of loss or damage is transferred to the Customer from the moment he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods.

An order will only be shipped after Peter Kupers Comm. V. has received payment.

Peter Kupers Comm. V. strives to deliver orders within three to five working days. However, the delivery period, including those stated on quotations, orders, and order confirmations, is always indicative and not an essential part of Peter Kupers Comm. V.'s obligations to the Customer. Exceeding the communicated delivery period can never give rise to the payment of any compensation or to the termination of the agreement between Peter Kupers Comm. V. and the Customer. In any case, Peter Kupers Comm. V. can never be held liable for delays caused by the Customer or third parties.

Changes to the order automatically result in the cancellation of the estimated delivery times.

If the Customer is absent at the delivery address indicated by them at the time of delivery, the transport service will leave a message with a view to establishing contact between Peter Kupers Comm. V. and the Customer. After contacting the Customer, a second attempt will be made to deliver the products. If the Customer does not respond within five working days after the first delivery attempt or if the Customer is absent at the time of the second delivery attempt, the products will be returned to Peter Kupers Comm. V.

The costs of the return shipment and any associated costs shall be borne by the Customer. In such cases, the agreement between Peter Kupers Comm. V. and the Customer shall be deemed to have been dissolved. Any price already paid in advance by the Customer shall be refunded by Peter Kupers Comm. V., less the aforementioned costs of return shipment and any associated costs.

Right of withdrawal

The Customer has a right of withdrawal with regard to products purchased via kanpai.be or kanpai.eu. Pursuant to Book VI Market Practices & Consumer Protection of the Economic Law Code, the Customer has the right to withdraw from the agreement within a period of 14 calendar days, without giving any reason. The withdrawal period of 14 calendar days commences at the moment the Customer or a third party designated by the Customer takes delivery of the product.

To exercise their right of withdrawal, the Customer must notify Peter Kupers Comm. V. of their decision to withdraw by means of an unambiguous statement by post (Heerweg 13, 3640 Kinrooi) or the contact form. To comply with the withdrawal period, it is sufficient for the Customer to send their notification of exercising their right of withdrawal before the 14-calendar-day withdrawal period has expired.

In the event of withdrawal in accordance with the terms and conditions of the right of withdrawal, the Customer will receive a refund from Peter Kupers Comm. V., including delivery costs (with the exception of any additional costs resulting from the Customer's choice of a different method of delivery than the cheapest standard delivery offered by Peter Kupers Comm. V.). This refund will be made immediately and within 14 calendar days after Peter Kupers Comm. V. was informed of the exercise of the right of withdrawal. Peter Kupers Comm. V. will refund the Customer using the same payment method that the Customer used for the original transaction, unless the Customer has expressly agreed otherwise. No costs will be charged for the refund.

Peter Kupers Comm. V. reserves the right to only make the refund after receiving the returned products, or after formal confirmation from the Customer that the products have been shipped. Given that Peter Kupers Comm. V. uses a flat-rate delivery cost, Peter Kupers Comm. V. will not be obliged to refund any delivery costs in the event of a partial withdrawal.